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Partner Charter
Partners play a key role in Informance's corporate strategy. Informance will work
with partners to develop a strong partner community providing customers with solutions
that add value. To that end, Informance has established the Informance Partner Charter
to confirm our commitment in helping partners resell, deliver, and support the solutions
that make our mutual customers successful. Informance's ability to market, develop
and deliver solutions that meet customer needs depends on the success of our partners.
The Informance Partner Charter helps to ensure an environment of creativity, collaboration,
and continuous learning that benefits Informance, our partners, and our mutual customers.
Key aspects of the Informance Partner Charter include the following:
World-class partner program
Informance is committed to the development of a world-class partner program that
builds mutual trust and understanding among Informance, our partners, and our mutual
customers. Informance will develop and measure partnerships by following clearly
defined key performance indicators (KPIs). Informance will invest in and continually
enhance the program to ensure maximum success for all parties involved.
Partner support
Informance is committed to providing appropriate levels of support and resources,
based on partner commitment, enabling partners to drive joint success. Informance
will invest in partnership management resources in key areas such as business development,
solution development, and field engagement.
Constant communication
Informance is committed to promoting a clear understanding of its internal business
processes to our partners. Informance will provide partner access to our engineering,
marketing, and field sales resources.
Training and certification
Informance will provide partners with world-class training and certification programs
to help them resell and deliver value to customers.
Clear engagement guidelines
Informance is committed to developing and continually enhancing clear field engagement
guidelines for partner sales and consulting. Informance will work with partners
to identify the customers we will pursue together, and those we will pursue separately.
Increased customer satisfaction
Informance is committed to ensuring high levels of customer satisfaction by providing
partners with the information and resources they need to deliver solutions and services
that add value.
Lead generation
Informance is committed to investing in lead-generation programs to promote the
success of our partners. Informance will pursue marketing opportunities to establish
Informance and our partners as trusted advisors in providing manufacturing performance
solutions and the first choice among manufacturers.
Revenue enhancement
Informance is committed to working with partners to increase mutual revenue, market
share, and profitability. Informance will work with partners to develop joint business
plans and go-to-market strategies that leverage our combined strengths.
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